Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision at FLS is to revolutionize field service operations through a mobile solution that fully leverages digital technology. The FLS MOBILE FLOW EDITION app is designed to support your field staff seamlessly, ensuring efficiency without adding to their workload.

By enabling transparent, paperless call handling, the FLS MOBILE App (FLOW EDITION) streamlines the entire service process. This allows your field service team to concentrate on what truly matters: delivering exceptional customer satisfaction.

From sending notifications about engineer arrivals or deliveries to customers via text message, to offering live on-route tracking, we minimize customer wait times. The integration with dynamic route scheduling (FLS Real-Time-Scheduling) enhances our agility, allowing us to incorporate same-day and ad-hoc requests smoothly into the schedule.

Take your field service to the next level with the FLS MOBILE FLOW EDITION, where fully digital workflow processes are brought directly to your app.

Are you currently using BPMN standard for your process modeling, or considering it for the future? With FLS MOBILE FLOW EDITION, you can effortlessly transfer your BPMN processes to your field service app. It provides an intuitive and user-friendly interface tailored to meet the specific needs of each service scenario.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. This tool set allows for quick and compact digitization of your processes.

• User and Role Reference: Offers clear, simple, and self-explanatory guidance that supports the skill set of your engineers and drivers, reducing the potential for errors during task execution.

• Data Transmission: All necessary data for deployment, including customer, object, and material data, is sent to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Utilizes mapping services like Google Maps or customized GEO systems.

• Partner Integration: Easily integrate partners and service providers through link sharing.

• Staff Radar: Engineers can locate nearby colleagues for assistance on calls.

• Push Notifications: Sends alerts to engineers, especially useful in emergencies.

• Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, with the option for live on-route tracking.

• On-Premise Data Recording: Allows for the recording of call and feedback data, both online and offline.

• Appointment Management: Field engineers can independently schedule binding appointments, which are then reflected in FLS Real-Time-Scheduling.

• Documentation Tools: Facilitates the recording of checklists, reports, and updated master data.

• Information Provision: Provides all relevant details regarding the scope and content of work, deadlines, and customer and machine/system data.

• Real-Time File Exchange: Enables the attachment and transfer of files in common formats (photos, Word, Excel, PDF) directly to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures after engineer deployment for both customer and engineer.

• Mobile Time Recording: Manages activity and absence records.

• Mobile Materials Management: Allows for booking and reordering used materials directly in the app, with transparent recording of material exchanges between colleagues. Features include:

  • Display and management of material groups, material location, storage facilities, and inventory at storage locations.
  • Handling of serialized materials.
  • Booking of material movement.
  • Purchase or restock requests.

For inquiries or further information, please contact us at +49 431 239 710 or via email at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

This update includes minor bug fixes and enhancements. Install or update to the newest version to experience these improvements!